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Protect your child from harmful online content with the highest level of security.

Etamen 3ala el A5er is a service that helps you protect your children while using Home Internet by blocking inappropriate websites and content, providing a safer Internet experience.

The service is available to all Home Internet customers and helps you block or limit access to certain inappropriate or harmful websites and content such as:

Category Etamen 3ala el A5er
Pornography, adult content, terrorism & violence BLOCKED
Social media & chat-with-strangers platforms BLOCKED
YouTube Restricted Mode ON
Safe Search — Google, Bing, Yahoo, Yandex ON
Malware, viruses & malicious content BLOCKED

Etamen 3ala El A5er

 

Blocks harmful content: pornography, adult content, terrorism, and violence.

Blocks social media: TikTok, Instagram, Facebook, Snapchat, X (Twitter), Discord, Threads,Linkedin,Divine and chat-with-strangers platforms except Facebook Messenger & WhatsApp .

Enforces YouTube Restricted Mode.

Activates Safe Search on Google, Bing, Yahoo, and Yandex.

Blocks known malware, viruses, and malicious content.

Note:

Once the service is activated on the router, the protection will apply to all devices (mobile phones, laptops, etc.) connected to the router.

If you need to exclude certain devices from the protection, you will need to purchase an additional terminal, Nokia Wi-Fi Mesh Beacon (B1.1) you can purchase needed device through MyWE App, or WE branches.

 Terms & Conditions
  • The service is available to all Home Internet customers.
  • Once the service is activated on the router, the protection will apply to all devices (mobile phones, laptops, etc.) connected to the router.
  • If the customer wishes to exclude certain devices from the protection, the customer will need to purchase an additional terminal device, Nokia Wi-Fi Mesh Beacon (B1.1), and the necessary settings will be configured to exclude the selected devices.
  • Safe Search mode is enforced on search engines, along with YouTube Restricted Mode.
  • The level of content filtering may vary depending on Google and YouTube’s policies and settings.
  • The service is free of charge for the first 6 months from the date of service launch, with no fees applied during this period.
  • Customers can subscribe to the service through our website my.te.eg, MyWE App, or WE branches.
  • Subscribing to this additional service constitutes the customer’s acceptance of all applicable terms and conditions.
  • The customer acknowledges the accuracy of all data provided by them and their full responsibility for any incorrect or incomplete data.
  • The customer acknowledges that reviewing these Terms and Conditions constitutes an explicit and final request from them to subscribe to or cancel the Parental Control Service, according to the type of request specified.
  • The customer acknowledges that the service aims to help block or reduce access to certain inappropriate or harmful websites or content in accordance with the approved technical classifications and their knowledge that the service does not replace parental supervision or monitoring of children’s or minors’ use of the Internet.
  • The customer acknowledges their knowledge that the service does not represent a complete or absolute guarantee of blocking all inappropriate, harmful, or illegal websites, applications, or content.
  • The customer acknowledges that in the event of the service stopping or being interrupted for any reason, access to the Internet will be automatically enabled. In this case, access to all websites and platforms, including blocked ones, will be allowed until the service returns to normal operation, without any liability whatsoever on the service providers.
  • The customer acknowledges that WE Company shall not be responsible for any access to inappropriate or harmful content resulting from the use of tools, applications, settings, or technical means that lead to bypassing the service features, or as a result of any reason beyond the Company’s technical control.
  • The customer agrees to pay the financial consideration due for the service, if any, announced by the Company in accordance with the pricing mechanisms approved by the National Telecommunications Regulatory Authority, and after fulfilling the necessary regulatory approvals and procedures. In the event of non-payment of any financial dues related to the service, the Company has the right to automatically cancel the service without the need for prior notification.
  • The customer agrees to receive all notifications related to the service through the designated mobile number for communication linked to the fixed Internet service.
  • The customer acknowledges their knowledge of the duration required to activate the service upon subscription or stop it upon cancellation, in accordance with the systems and procedures applicable at the Company.
  • The customer acknowledges their knowledge that the package is monthly and is automatically renewed if they do not request cancellation of the service.
  • The customer acknowledges their responsibility for providing the terminal devices necessary to apply content blocking to some users of the Home Internet service for the number subject to the contract, and in the event that such devices are not available, content blocking shall be applied to all users of the Home Internet service for the number subject to the contract without exception.
  • The customer acknowledges and agrees that in the event of cancellation of the service during the subscription period and before its expiry, this shall not result in any obligation on the Company to refund or reimburse any part of the financial consideration or fees paid for that period, if any.
  • The customer acknowledges and undertakes to pay all amounts, fees, taxes, or any financial dues arising from the service up to the date of actual cancellation, without prejudice to the Company’s right to claim them.
  • The customer acknowledges and agrees that as of the date of actual cancellation of the service, the basic Home Internet service shall continue to operate without applying the features of the Parental Control Service, including blocking, filtering, or restricting access to inappropriate or harmful content.
  • The customer acknowledges that they have reviewed the details of the service package, the scope of content categories covered by the service, its duration, and its fees, if any, and agreed to them without reservation.