eKYC is a digital process that verifies your identity securely using your mobile phone—without needing to visit the store or submit physical documents.

eKYC is required to:

• Activate new services
• Complete certain transactions
• Ensure your account is legally compliant

Yes, eKYC is required to:

• Comply with NTRA and protect customer rights
• Prevent fraud, identity theft, and misuse of telecom services
• Enable faster, safer, and fully digital service activation

We may collect:

• Your national ID details
• A live photo (selfie) for face matching
• Basic personal information required for verification

All data is handled securely

The process typically includes:

• Entering your personal details
• Capturing your ID information
• Taking a live selfie
• Matching your face with your ID using secure technology

Yes. Your data is:

• Encrypted and securely processed
• Used only for verification purposes
• Protected under strict confidentiality and data privacy regulations

The process usually takes a few minutes, and verification is completed almost instantly in most cases.

If verification fails:

• You may be asked to retry the process (up to 3 trials)
• Ensure good lighting and clear image capture
• Contact customer support if the issue persists

Yes, Verification is typically linked to your mobile line, unless otherwise specified under approved conditions.

eKYC services are available:

• 24/7 (all day, every day) for your convenience

• No need to visit a store
• Faster service activation
• More secure identity verification
• Seamless digital experience

If you experience issues:

• Try again after a few minutes
• Contact customer support if the problem continues

If you choose not to complete it, some services may not be available.