• We deliver the phone bill in Cairo to your home absolutely free of charge.
• You will be billed every 3 months

• If you are experiencing problems paying your bill, it is possible to negotiate installment system. Please contact the Commercial Relationship Sector to discuss your options. They will help you to obtain authorization for the installment payments.

You can submit a complaint in the first month after payment.

There are many payment methods:

• At any Telecom Egypt exchanges, telegraph offices and the mobile units. 

• At any Telecom Egypt Phone Boutiques where you can pay your bill without the need to visit the exchange (this in case of unexciting of late charges on phone bill, so in this case you have to pay these charges in the exchange).

• Through this website using a credit card or master card which is issued inside the governorate and after the  reimbursement process you can  print the receipt to be a prove of the payment.

• Telecom Egypt Customer Care center.

• Through “Fawry “service which was activated in conjunction with the banks of Egypt Al Ahly, Alexandria and Cairo where the banks’ customers can pay the bill through the ATMs of the Bank.

• Khadamaty centers in Greater Cairo and Upper Egypt.

• Post office.

• Bank account deduction.

• Masary  outlets.

• Payment must be received within a month from the billing date.

• Payment before or on the due date does not incur a penalty.

• Payment received 2-3 months after the due date will be liable to penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.

• Failure to pay after a period of four months from the due date will result in the suspension of your service until you pay the bill. This incurs penalty fees (1.5% of the bill value) for every delayed month, with a minimum charge of 10 L.E.

• If, after 7 months, you have made no effort to pay the bill your line will be permanently disconnected.

• Should you be experiencing problems paying your bill it is possible to negotiate installment system. Please contact the Commercial Relationship Sector to discuss your options. They will help you to obtain authorization for the installment payments.

• You can submit a complaint in the first month after payment. 

Many people suffer the inconvenience of having their home telephone registered to someone other than themselves – we have even heard of the phone being registered to long depart family members. This makes applying for any new service or change to the line really difficult. Why not consider re – registering the line to your name?!
Either you are transferring to a close family member, or to any one outside your family, or in both cases you should come to the commercial office at the nearest exchange with the person that you will transfer from / or to, and fill up the “transfer form“. The office will confirm you with the payment for your last bill and take the transferring fees.

Transferring Fees:

• Transferring within the same exchange: L.E. 58

• Transferring to another exchange: L.E. 180

• Changing property: L.E. 70

• Changing number: L.E. 22

Visit the commercial office at the nearest exchange to your new home. Complete a "Telephone Transfer Form" and submit it with the property contract and a form of identification card.

If the new line will follow the same exchange of the old one, you will transfer it with the same number.
Transferring fees: L.E. 100 for transferring the line within 4 km distance + L.E. 12 for every additional 500 meters.

You can send a telegraph through:

• Calling 124 and the fees will be added to the value of next telephone bill.

• Visiting the exchange (the telegraph department) and responsible employee will finish all procedures of telegraph and submit the formal invoice which includes the due amount.

Visit any of the following exchanges:

• Korbah

• Mohandseen

• Giza

• Ramsis

(Or send an authorized delegate to represent you). And kindly make sure to bring the following documents:  

• Personal ID card or Passport or Driving License.

• Property contract (rental or ownership).

• Recent document proving your residency in the location such as; electricity, gas, or water bills.

You will be able to make the first international call during one week after successfully completing the contract and paying all necessary fees.

You have a number of options for accessing the internet. Telecom Egypt supports three access options depending on your needs.

• For limited access and basic browsing of the internet you can use standard dial up using your existing telephone line (at up to 56 kbps) and the free numbers (0777-0000 or 0707-0000) – click here for more information.

• For faster access you can upgrade to line plus ISDN (at up to 128 kbps) – click here for more information.

• For the fastest possible speeds, you can move up to ADSL – click here for more information.

Once you have chosen the best option to meet your needs enjoy all the wonders of the web.

If you have any complaints or inquiries, you can:

• Call our contact center 111.

• Or submit it at the complaints office at your nearest exchange.

• Or submit it at the complaints section in the website.

And once we receive the complaint, we work on it to be solved within 72 hours of receiving the complaint.

-For Tal2a customers the counter resets on the renewal date

-For Unlimited packages the counter resets on the 1st of every month

First of all you should have (Splitter – router – Phone cable – Filters – Ethernet cable) then follow the following steps:

1. Connect the Splitter to the phone socket.

2. Connect the telephone to the Splitter.

3. Connect the Modem to the Splitter.

4. Connect the Modem to your PC using Ethernet cable

Notes:

1. If you have more than one phone set at home, we recommend that you use the Micro Filter with each set to prevent any disturbance to your line (Max 3 filters).

2. In case of an Internal Central:

Connect the main line to the Splitter in the Line input, Connect the Output Tel. to the Central.