• All WE sales outlets.
• 111 WE Call Center.
• Website

Now you can contract on a new home landline without going to any of our stores , through the company's official website after completing all the necessary data (click here)

Steps to request new contracts on the landline through the website:

• Register your data with the online service subscription form.
• A copy of the required documents shall be uploaded as follows:
• Identification document (national ID card) showing the same installation address
• Ownership contract or real estate lease contract or utility receipt (electricity / water / gas)

Ways of completing contracting procedures in case of technical availability

• Customer can choose to complete the contracting procedures from the nearest Point of sale.
• Customer can choose to contract from home, 100 pounds will be added in addition to the contracting fees (The home delivery service is available at Cairo outlets according to availability of the service in outlets.

Terms and Conditions:

• The customer acknowledges that all the data provided by him are correct, as well as his responsibility for the documents and papers submitted by him that are necessary for his landline request.
• In case of technical feasibility is available on the contract request of the Landline, the customer is obligated to complete the contracting procedures within 30 days as a maximum of informing the customer, and in case of non-compliance, the company has the right to cancel the reservation of the line after 30 days from the date of reservation sent to him.
• The customer can follow up the service request through call center 111

Peak Time: from 8 AM to 8 PM

Off-Peak time: from 8 PM to 8 AM

* Others include: Tunisia, Seychelles, Zimbabwe, Mauritania, Guinea, Burundi, Niger, Chad, Mali, Morocco, Algeria, Sierra Leone, Maldives, Cuba and Madagascar.

Landline ownership modification for existing customers:

Now, WE avails the correction and landline ownership modification to make it easy for customers to control their landlines & benefit from WE services & promotions. The administrative fees is only EGP 5 (excluding tax & stamp) for the following cases:

• The waiver to the heirs
• The waiver to a relative
• The Assignment
• Telephone status correction
• In & out partner
• Changing the name
• Selling for commercial shops and houses
• Exchanging the telephone numbers as a result of exchanging the apartments

How to apply:

• By visiting WE POS

Required procedures:

• The customer fills in the form of correcting & changing the landline ownership and attach it with a copy of the ID to review the data and status of the landline.
• Submitting all required documents and procedures.
• In case of land line waiver, both the assignor & the assignee should visit WE point of sales to fulfill the request.
• In case of telephone status correction, those who want to correct the telephone status should visit WE point of sales to fulfill the request.
• Terms and conditions apply.

For more information call 111/ 015550001111

Contact us on online chat by visiting our website te.eg

Peak Time: from 8 AM to 8 PM

Off-Peak time: from 8 PM to 8 AM

* Others include: Tunisia, Seychelles, Zimbabwe, Mauritania, Guinea, Burundi, Niger, Chad, Mali, Morocco, Algeria, Sierra Leone, Maldives, Cuba and Madagascar.