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Now you can request new landline through the following channels:
- https://my.te.eg
- My WE app
- WE Stores
- Call center 111
- In case the technical feasibility is available for a new landline request, you are obligated to complete the contracting procedures within 14 days as a maximum, and in case of not completing contracting procedures, the company has the right to cancel the reservation of the line after 14 days from reservation date.
Required Documents:
- Valid national ID (front & back side).
- Ownership contract, property contract or utility receipt (electricity / water / gas) showing the same installation address.
- All required data & documents submitted and necessary for a new landline request should be correct and on customer’s responsibility.
Home Landline contracting fees (not including bundle subscription) as follows:
| Description | Price (EGP) |
|---|---|
| Total request fees | 44 |
| Total installation fees | 150 |
| Stamps | 8 + 2.90 EGP for each paper |
| Value added tax | 14% |
You can choose one of the alternatives below to complete contracting procedures:
- WE stores
- Customer’s Location
Landline Delivery Service:
You can subscribe easily to the landline delivery service from your location, without need to go to any of WE stores.
- The service fee is EGP 250 (excluding tax) to be paid in addition to home landline contracting fees.
- You can complete the contracting procedures from your location if the contracting address follows one of the WE stores where this service is available. For more information, call 111.
- The service is available only for Home Landline customers.
Good To Know
Benefits of Requesting a new Home landline through digital channels:
- Uploading a copy of the required documents without need to visit one of WE stores.
- In case the technical feasibility is available, you can choose one of the following alternatives to complete the contracting procedures:
- WE Stores
- Customer’s location (service fee is EGP 250, not including tax)
- Upon submitting a new landline request, you can choose the service type as below:
- Fixed line only
- Fixed line + Fixed Internet
- You can complete contracting procedures at your location in case the contracting address belongs to one of the exchanges that the service is available. For more information call 111.
- How can I request a new landline online?
- You can download My WE app or visit WE website to request a new landline.
- Should I go to my related WE store to complete contracting procedures?
- No, you can visit any WE store or through the landline delivery service.
- Should I have an account on My WE app or WE website to submit a new landline request?
- No, you can submit the request whether you have an account or not.
- Is customer service available for all zones?
- You can complete contracting procedures at your location in case contracting address belongs to one of the exchanges that the service is available. For more information about WE stores where service is available, call 111.
