Terms & Conditions:

• “Caller ID” service enables you to know the incoming number.
• “Follow Me” service enables you to transfer landline calls to another landline or WE mobile.
• Unused minutes will not be carried over for the next bill cycle.
• You can query about bill statement, bundles and Value-added services through My WE app, https://my.te.eg, IVR and 111.
• Dunning actions policy will be applied as below:
  • Bill is issued monthly.
  • Grace period for 20 days starting from bill issue date.
  • Barring period starts from second day of the end of grace period for 7 days.
  • Suspension period starts after ending of barring period.

    Bill Issue	Receiving only	Suspension
    Service will be valid for outgoing &incoming calls for 20 days from bill issued	Service will be receiving only for 7 days	Service will be suspended and Fixed internet will be affected
    Ex: bill issued in 1st Jan. Grace period will be from 1st Jan. till 20th Jan.	Ex: 21st Jan. till 27th Jan.	Ex: from 28th Jan. service will be suspended and Fixed internet will be affected

• You can pay your bill amount through the below channels:
  • My WE App via bank card.
  • https://my.te.eg via bank card.
  • WE Pay
  • WE stores
  • E – Payment channels" Fawry, Masary, Sadad, Bee, Momken, , Khadamaty …etc.

In case the bundle’s minutes were consumed, you can use one of the following alternatives:

1. Charging with out of bundle tariff as the below:

   Call Type	Price/ Minute
   Local, National and WE mobile	3 pts + 10 pts (Call Set up)
   Fixed WE to other Mobile Operators Fixed WE to other Fixed Virtual Operators	14 pts +10 pts (call set up)

   You will be charged for international calls with the current tariff applied for all zones.

2. Subscription to Extra WE add-ons ( One-time or Renewable)

   Add-on Name	Extra WE fixed 10	Extra WE fixed 20	Extra WE Mobile 5	Extra Mobile 15	Extra Mobile 25
   Description	250 min (Local & National)	700 min ( Local & National)	100 min (WE Mobile)	125 min (All Mobile Networks)	225 min (All Mobile Networks)
   Monthly Fees EGP	10	20	5	15	25
   Tax	14%	14%	23.12%	23.12%	23.12%
   Monthly Fees including VAT & Table tax	≃11.50 EGP	≃23 EGP	≃6.50 EGP	≃19 EGP	31 EGP

Terms & Conditions:

• Extra Renewable add-ons follow the bill cycle.
• One-time add-ons are valid for 30 days.

Changing payment mode to monthly bill through:

• WE Stores