Other Services

Mobile Number Portability

How to change to WE network?
- Bring your personal identification and verify the data in the nearest WE store
- National ID must be valid and not damaged
- You may receive your unpaid bills of your previous operator/s within your first 60 days of subscription with WE
- Confirm the transfer request when the phone call is received
- Terminate all financial receivables in the donor mobile company before transferring

What are the service fees?
- MNP service for free and customer get the new Sim card for free from WE stores.

How long does it take to fulfill the porting in?
- 24 working hours for the activation after approval from the other operator to transfer.

Can the application be rejected by the other company? What should I do if that happens?
- Yes, the application could be rejected and you should submit complaint to 155 from the same number if the reason is not valid.

Can I port in more than one line at the same time?
- No, you can’t port in more than one line at the same time.

What are the terms and conditions?
- You can’t revert to another operator before 4 months of service at the new operator
- You must ensure that all your data is complete and correct before making the porting in request.
- You can’t port out of WE network before 4 months
- Any port in request may be canceled within maximum 24 working hours from the application submission time, and the request cannot be cancelled if line is activated.
- No remaining balance, features or services will be transferred to you from the mobile network company you wish to transfer from

Is it required to bring my account number, SIM serial number, or the transferring company's code?
- It is absolutely not required to bring the account number, SIM serial number, or the transferring company's code when submitting the transfer request.

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